10. Right of withdrawal
10.1 Subject to the exceptions provided for in article 59 of the Consumer Code, the Consumer is entitled to withdraw from any contract concluded under these Conditions, without having to provide any reasons and without any penalty, within the period of 14 (fourteen) days from when (i) the Product was delivered or (ii) in case of purchase of several Products delivered separately with a single order, the last product was delivered.
10.2 To exercise the right of withdrawal, the Consumer may send an explicit statement to the email address email@example.com of his decision to withdraw.
10.3 Following the provisions of point 10.2 above, the Consumer will receive an email confirming the exercise of the withdrawal, containing, if he has already received the product ordered, the instructions for returning the product, to be transmitted no later than the following 14 days to:
Piazza Alvar Aalto
20124 Milan (MI) - Italy
10.4 If the Consumer has received the product, he is obliged to return it to the above address without undue delay and, in any case, within 14 days from the day on which you communicated the withdrawal. The term is respected if the Consumer returns the goods before the expiry of the period of 14 days. The risks and direct costs of returning the goods, as well as the proof of this, will be borne by the Consumer.
10.5 In case of withdrawal, the Consumer will be refunded the payments he has made, excluding the costs incurred for the shipment of the product, without undue delay and, in any case, no later than 14 days from the exercise of the withdrawal. These refunds will be made using the same means of payment used by the Consumer for the initial transaction, unless the Consumer requests reimbursement on a different means of payment, in this case will be charged to the Consumer any additional costs arising from the different means of payment. The refund may be suspended until the goods are received or until the Consumer demonstrates that he has returned the goods, whichever is earlier.
10.6 The Consumer is responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example, with a sign of wear, abrasion, scratch, scratch, deformation, etc.), not complete with all their elements and accessories (including tags and tags unaltered and attached to the product), not accompanied by the instructions/notes/manuals attached, the original packaging and packaging and the guarantee certificate, where present, the Consumer will be liable for the decrease in the value of the goods, and will be entitled to reimbursement of the amount equal to the residual value of the Product. To this end, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish the nature, the characteristics and operation of the same and cover the original packaging of the Products with other protective packaging that preserves its integrity and protects it during transport even from writing or labels.