Sending us a return via our courier is free and easy: contact us at email@example.com within 14 days of your purchase to ask for information on how to collect. After contacting us, you must send the product to the store in Piazza Alvar Aalto in Milan. You can choose to send your return with a different courier. The costs of the shipping will be borne by you.
If you want to replace the purchased item with a different size or color, please return it to get a refund and place a new order. To return your purchase please contact our Customer Service at firstname.lastname@example.org and follow our instructions. You will send the product that you want change to our store of Piazza Alvar Aalto, Milan.
Depending on the shipping method you used, it can take up to 15 working days (weekends and holidays excluded) for your return to reach our warehouse. Once received, we will send you an email to confirm your refund. All refunds will be automatically issued on the payment method used to place the order. The amount will be available back to your account in 5-10 business days based on your bank’s processing time.
All returned items will be refunded on the payment instrument used for the purchase (credit card, prepaid, paypal, etc.) or by bank transfer (in the case of payment by bank transfer or cash on delivery, where possible). When an order (or part of it) is returned, we exclusively refund the price paid for the items and not the shipping costs, duties etc. unless the entire order has defects.