Standard delivery takes place on average within 4 working days from the shipment of the order in Italy*, within 5 working days in Europe and within 8 working days for all other destinations in the world.
If the Express service is available, delivery will be made within 1-5 working days from the shipment of the order to all destinations.
All orders are processed automatically, so it is not possible to change the shipping and delivery times.
Carriers do not deliver on Saturdays, Sundays or public holidays; delivery times may be delayed during public holidays in Italy. For delivery to non-EU countries, customs clearance procedures may cause delays beyond our original delivery estimates.
For orders placed by credit card or PayPal, an administrative check may be required with order handling times of up to 48 business hours.
For orders made by wire transfer (if it's possible), the processing and shipping time will be calculated from the receipt of the credit to our bank account. Once we get your credit, you will receive an email confirming that we have received your payment.
We are committed to meeting delivery times, but during the most demanding periods (sales, special promo, Black Friday, Christmas) delivery times may vary slightly. In addition, occasional technical updates to our operating system, or force majeure (such as particularly unfavourable weather conditions), may make certain delivery services temporarily unavailable or affect the time limit within which you place an order and the expected delivery times. Nevertheless, we want to reassure you that we will always commit to minimize these changes.
*=5 days for islands, Calabria and areas that are difficult to be reached
**=excluding goods held for customs purposes
- Can I choose the day and/or time of delivery?
Unfortunately, it is not possible to choose a specific time and day. You can still try to contact the courier directly to agree on a possible delivery date.
- What are the shipping costs?
You can view the shipping costs at the time of purchase and select either Standard Shipping or Express Shipping, if available.