RETURNS AND REFUNDS

 

- How can I return a product?
Sending us a return via our courier is free and easy: contact us at bullfrog.ecom@percassi.com within 14 days of your purchase to ask for information on how to collect. You can choose to send your return with a different courier. The costs of the shipping will be borne by you.
- How can I replace my purchase?
If you want to replace the purchased item with a different size or color, please return it to get a refund and place a new order. To return your purchase please contact our Customer Service at bullfrog.ecom@percassi.com
- Is it possible to return a return to a physical point of sale?
Items purchased on our online store cannot be delivered to physical stores.
- I wrote to the Customer Service email but changed my mind and decided to keep the order. What should I do?
We are happy that you have decided to keep the purchase. Don’t worry, contact us and let us know that you want to keep your order.

 

 

- How long does it take to receive a refund?
Depending on the shipping method you used, it can take up to 15 working days (weekends and holidays excluded) for your return to reach our warehouse. Once received, we will send you an email to confirm your refund. All refunds will be automatically issued on the payment method used to place the order. The amount will be available back to your account in 5-10 business days based on your bank’s processing time.
- How will I be reimbursed?
All returned items will be refunded on the payment instrument used for the purchase (credit card, prepaid, paypal, etc.) or by bank transfer (in the case of payment by bank transfer or cash on delivery, where possible). When an order (or part of it) is returned, we exclusively refund the price paid for the items and not the shipping costs, duties etc. unless the entire order has defects.
- Can I receive a refund on a card other than the one used for the order?
No, this is not possible. Please contact Customer Service at bullfrog.ecom@percassi.com for more information.