Faq

Nein, das ist nicht nötig. Sie können jederzeit als Gast Einkäufe tätigen und auschecken.

Wenn Sie jedoch ein Konto bei uns einrichten, können Sie bei jedem Einkauf bei uns bestellen, ohne Ihre Daten erneut eingeben zu müssen. Sie können sich jetzt anmelden oder zunächst mit dem Einkauf beginnen und Ihr Konto erstellen, bevor Sie auf der Warenkorbseite zur Kasse gehen.

Klicken Sie bitte auf „Anmelden/Registrieren“ und anschließend auf „Konto erstellen“ und geben Sie Ihre persönlichen Daten ein.

Kaufen Sie die gewünschten Artikel und legen Sie sie in Ihren Warenkorb. Wenn Sie fertig sind, können Sie zu Ihrem Warenkorb gehen und zur Kasse gehen. Überprüfen Sie und stellen Sie sicher, dass alle Informationen korrekt sind, bevor Sie Ihre Einkäufe und Zahlungen bestätigen.

Leider ist es uns nicht möglich, eine bereits aufgegebene Bestellung zu stornieren. Dadurch können wir Ihre Bestellungen effizient verpacken und Fehler minimieren. Es empfiehlt sich, Ihre Bestellung vor der Aufgabe zu prüfen.

Leider ist es uns nicht möglich, eine bereits aufgegebene Bestellung zu stornieren. Dadurch können wir Ihre Bestellungen effizient verpacken und Fehler minimieren. Es empfiehlt sich, Ihre Bestellung vor der Aufgabe zu prüfen.

Wir akzeptieren Zahlungen per Paypal und allen gängigen Kredit- und Debitkarten wie Mastercard, VISA und American Express.

Nachdem Sie Ihre Bestellung aufgegeben haben, erhalten Sie von uns eine Bestätigungs-E-Mail, um den Eingang Ihrer Bestellungen zu bestätigen. Beachten Sie jedoch, dass Bestellungen erst versendet werden, wenn Ihre Kreditkartenzahlung genehmigt und die Rechnungs- und Lieferadresse überprüft wurde. Alternativ können Sie den Status Ihrer Bestellung unter „Mein Konto“ überprüfen, wenn Sie ein registrierter Benutzer sind.

If you are a registered user, log in to your My Account reserved area to view the status of your order in the My Orders section.
If you are not registered, you will still receive an email when your order is processed from our warehouse with a link to track your shipment.

Once you have completed your order, you cannot change or cancel it. You will have to wait for the delivery and proceed with any return and / or repurchase. To exercise your right of withdrawal, please refer to the instructions on our Returns & Refunds page or contact us to this e-mail: bullfrog.ecom@percassi.com

Standard delivery takes place on average within 4 working days from the shipment of the order in Italy*, within 5 working days in Europe and within 8 working days for all other destinations in the world.
If the Express service is available, delivery will be made within 1-5 working days from the shipment of the order to all destinations.

All orders are processed automatically, so it is not possible to change the shipping and delivery times.
Carriers do not deliver on Saturdays, Sundays or public holidays; delivery times may be delayed during public holidays in Italy. For delivery to non-EU countries, customs clearance procedures may cause delays beyond our original delivery estimates.

For orders placed by credit card or PayPal, an administrative check may be required with order handling times of up to 48 business hours.
For orders made by wire transfer (if it's possible), the processing and shipping time will be calculated from the receipt of the credit to our bank account. Once we get your credit, you will receive an email confirming that we have received your payment.

We are committed to meeting delivery times, but during the most demanding periods (sales, special promo, Black Friday, Christmas) delivery times may vary slightly. In addition, occasional technical updates to our operating system, or force majeure (such as particularly unfavourable weather conditions), may make certain delivery services temporarily unavailable or affect the time limit within which you place an order and the expected delivery times. Nevertheless, we want to reassure you that we will always commit to minimize these changes.

*=5 days for islands, Calabria and areas that are difficult to be reached
**=excluding goods held for customs purposes

- Can I choose the day and/or time of delivery?

Unfortunately, it is not possible to choose a specific time and day. You can still try to contact the courier directly to agree on a possible delivery date.

- What are the shipping costs?

You can view the shipping costs at the time of purchase and select either Standard Shipping or Express Shipping, if available.

-How can I track my order shipment?

All orders are sent with a traceable shipping service and, once shipped, we will send you a confirmation email containing the link to track the progress of your parcel. After 24 hours from sending the order, you can follow the shipping status by accessing the tracking page.
You can also see your shipping track on your personal area on the website.

- More than 24 hours have passed and I have not received the order confirmation email; what should I do?
If you viewed the confirmation message at the time of purchase, we recommend that you also check the spam folder. If you can't find your order confirmation email, please contact our Customer Service at this e-mail: bullfrog.ecom@percassi.com

What are the payment methods available?
On Bullfrog, you can make the payment by: credit card, debit card or prepaid card belonging to any international circuit, PayPal, Apple Pay.

- Is payment secure?
Security is extremely important to us, so we want you to know that your information will be encrypted and secure. On Bullfrog, every purchase is made with maximum security thanks to the use of certified secure servers and the adoption of the most advanced encryption systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information using the highest security standard, in encrypted form: your credit card details will be totally unreadable to third parties. We also use only secure connections, as shown by the prefix "https" and the lock symbol that appears in the address bar of the browser. To protect your purchases made by credit card, you will be asked to enter the security code CVV2/CVC2/CID for each order.
We also take the risk of fraud seriously: all credit and debit card payments are subject to validation and authorization by your bank and us.
Our payment department will perform anti-fraud checks before approving the transaction and, for added protection, may contact you for further details before confirming your order.

- What is the security code?
On Mastercard and Visa cards, the security code is a 3-digit number located on the back of the card near the space reserved for the cardholder's signature. On American Express cards, the security code is located on the front of the card and consists of 4 digits.

RETURNS

- How can I make a return?
Sending us a return via our courier service is free and very easy: visit our Returns and Refunds page. You can also choose to send your return via a different courier. Remind that, in every case, the costs will be borne by you.

- How can I change my purchase?
If you would like to change the purchased item to one of a different dimension or colour, please return it for a refund and place a new order. To return your purchase, we recommend you to follow the instructions on the Returns and Refunds page.

- Is it possible to return a product to a physical point of sale?
Items purchased from our online store can be delivered to our store in Milan, Piazza Alvar Aalto (you find here all the info and the address). Please, visit our Returns and Refunds page for more information.

REFUNDS

- How long does it take to receive a refund?
Depending on the shipping method you have used, it may take up to 15 working days (weekends and public holidays excluded) for your return to reach our warehouse. Once received, we will send you an email to confirm your refund. All refunds will be automatically made to the payment method used to place the order. The amount will be available again in your account in 5-10 working days depending on the processing time of your bank.

- How will I be refunded?
All returned items will be refunded to the payment method used for the purchase (credit card, prepaid card, etc.) or by bank transfer. In case of payment by bank transfer, we kindly ask you to provide the bank details on which to make the refund during the return procedure. When an order (or part of it) is returned, we only refund the price paid for the items and not the shipping costs, duties etc. unless the entire order has defects.

- I wrote to Service Client for a return, but I changed my mind and decided to keep the item. What should I do?
We are happy that you decided to keep your purchase. Don't worry: you don't have to do anything and you don't need to contact us.

- Can I receive a refund on a different card than the one I used for my order?
For security reasons, we cannot refund you to a card other than the one used for your purchase.

You don't need to be registered to purchase but you will not be able to view orders placed in your private area.

To recover your password just log in to the link that you can find in the Login area and enter the email address you have used to register.
You will receive a message that will allow you to save a new password linked to your My Account.

Creating an Account on the Bullfrog website is very simple:
- Click on "New Customer? Create your account".
- Enter the required data and fill in the consent to data handling and the receipt of the Newsletter. At the end click on confirm button.
- The site will remember your login data: in this way you will be able to enter into your personal profile even after exiting the site, without having to enter your login data every time. To disable this feature, please uncheck the item "Remember login information".
If you are about to complete an order, you will be guided to registration during the purchase process.
A confirmation email will be sent to the email address supplied. Click on the link in the email to return to the site and complete your registration, by entering your name and click on the button to continue.

To change your data, access to your account with your e-mail and your password.
Clicking on "Change" you will update the data that you want change.

Sorry that you want to leave us! Remember that your My Account is free and allows you to shop with ease and take advantage of exclusive offers and discounts.
If you still want to deactivate your My Account, please contact our Customer Service confirming your personal data and the email address you have used to register. Once we receive this information, we will deactivate your My Account and send you a confirmation email.
If you change your mind in the future, you will simply need to contact our Customer Service and provide your details again and we can reactivate your My Account. Alternatively, you can re-register using a different email address.

You can sign up from the Home Page, by entering your email address, or directly at the time of registration to My Account.

If you no longer wish to receive our newsletter, click on the link to unsubscribe at the bottom of our emails.
It may take up to 7 days for this change to become effective.
If you change your mind in the future, you can re-register by simply following the instructions above.